Prairie Barnwood is proud to offer cross Canada shipping! If you are looking for a quote on shipping your order please contact us.

Once your order is completed, approved, and final payment has been received, your item will be packaged and shipped out. You will receive an email to confirm shipment details and a tracking number.

Delivery timelines will vary depending on location however please allow up to 5 business days from when your order has left our facility. Depending on the size and type of item(s) packaging methods may vary between individual packages, secured to a pallet or crated.

Our regular delivery method provides you with curbside delivery of your furniture. A second option you can purchase is our White Glove Delivery, this option is only available to main urban locations and our local deliveries. The White Glove Delivery offers you in-home delivery to a room of choice.

Damages

Should any of your products arrive with damages either to the packaging and/or the actual product please follow the instructions outlined below:

If damages have occurred to the packaging please make a written note with the shipping or courier company. If no written notice has been reported we will not assume responsibility of the damages and will not accept for a return or refund.

Please DO NOT throw away original packaging.

Damages must be reported within 48 hours by calling our office at 1(866)832-4340 or emailing This email address is being protected from spambots. You need JavaScript enabled to view it. (Exceptions will be made for gifts) When contacting us regarding damages please include your name, order number, piece of furniture you are referring to as well as photo’s of the damages to either the item(s) or packaging. We will then instruct you how or if to return the damaged item(s) for repair or replacement.

Excessive Damage to Package and Contents

If your package appears to have significant damage, you may refuse delivery of the item and it will then be returned to it’s place or origin. Arrangements for replacement or repair will be made once item(s) have returned to our shop and have been inspected.

Please note the following:

  • When arrangements have been made for replacement please be aware that original lead time may apply.
  • Refunds will only be issued once the original package is received back at our shop.
  • Prairie Barnwood reserves the right to refuse or issue a repair, replacement or refund in the event that the item(s) were found to have suffered damage after delivery, has been misused or used other than in accordance with the instructions.
  • *Normal wear and tear of the product is not included

Delivery

If you are within our local delivery radius our shipping partner will be contacting you to set up a time and date to deliver your order. Please see above for delivery options as they do apply to this delivery service as well.

Assembly/Installation

Product assembly and installation are not included in your purchase. We can arrange or recommend to have a contractor assemble and install the product into your home upon completion. Please arrange for this at time of purchase or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

We purchased a custom barnwood vanity for our Master bathroom and it is such a beautiful focal point. It makes the room!
Gina North
2016/02/02
I had the pleasure of working with Colton. Katie Cares ordered a window seat, media center, and 2 bookshelves. PBW made every effort to make what Katie Cares has requested. The work was done beautifully. PBW took...
Ruth Reimer
2016/04/08
The PBW team made me a pair of awesome stools with buffalo leather seats. Everybody who visits my place always comments on how cool they look. They are very sturdy and well built. I hope to shop with PBW again soon. They...
Dan Caldwell
2016/02/01
I saw this beautiful reclaimed wood bed-frame on your Facebook page, and I knew I had to bring my hubby to see it!! While at your showroom, we noticed this beautiful reclaimed wood table and chair set, which we ended up...
Janice Thorvaldson
2016/02/01
We couldn't be happier with our order from Prairie Barnwood! Our 48" round Hornby table with 20" leaf looks beautiful in our newly renovated living area. What made things even better was the fact that they...
Christine Gendron
2016/02/01
Blayne and his artist carpenters were able to repurpose barnwood salvaged from our family farm barn . The barn was originally built in 1885 . When the time came to take it down we had Praire Barnwood make us a table for...
Karen Schellenberg
2016/02/01