Prairie Barnwood is proud to offer cross Canada shipping! If you are looking for a quote on shipping your order please contact us.

Once your order is completed, approved, and final payment has been received, your item will be packaged and shipped out. You will receive an email to confirm shipment details and a tracking number.

Delivery timelines will vary depending on location however please allow up to 5 business days from when your order has left our facility. Depending on the size and type of item(s) packaging methods may vary between individual packages, secured to a pallet or crated.

Our regular delivery method provides you with curbside delivery of your furniture. A second option you can purchase is our White Glove Delivery, this option is only available to main urban locations and our local deliveries. The White Glove Delivery offers you in-home delivery to a room of choice.

Damages

Should any of your products arrive with damages either to the packaging and/or the actual product please follow the instructions outlined below:

If damages have occurred to the packaging please make a written note with the shipping or courier company. If no written notice has been reported we will not assume responsibility of the damages and will not accept for a return or refund.

Please DO NOT throw away original packaging.

Damages must be reported within 48 hours by calling our office at 1(866)832-4340 or emailing This email address is being protected from spambots. You need JavaScript enabled to view it. (Exceptions will be made for gifts) When contacting us regarding damages please include your name, order number, piece of furniture you are referring to as well as photo’s of the damages to either the item(s) or packaging. We will then instruct you how or if to return the damaged item(s) for repair or replacement.

Excessive Damage to Package and Contents

If your package appears to have significant damage, you may refuse delivery of the item and it will then be returned to it’s place or origin. Arrangements for replacement or repair will be made once item(s) have returned to our shop and have been inspected.

Please note the following:

  • When arrangements have been made for replacement please be aware that original lead time may apply.
  • Refunds will only be issued once the original package is received back at our shop.
  • Prairie Barnwood reserves the right to refuse or issue a repair, replacement or refund in the event that the item(s) were found to have suffered damage after delivery, has been misused or used other than in accordance with the instructions.
  • *Normal wear and tear of the product is not included

Delivery

If you are within our local delivery radius our shipping partner will be contacting you to set up a time and date to deliver your order. Please see above for delivery options as they do apply to this delivery service as well.

Assembly/Installation

Product assembly and installation are not included in your purchase. We can arrange or recommend to have a contractor assemble and install the product into your home upon completion. Please arrange for this at time of purchase or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

We bought a 6' long, 7" square traditional mantle from PBW. Not only did they stain it to the colour we were wanting, they finished it just the way we asked! All we had to do was install! ...
Courtenay W
2016/01/25
We are thrilled with the two vanities that Blayne and his crew at PBW built for our new home. The workmanship and the quality of the wood are top notch. Design and delivery were exactly as promised. We continue to...
Lynne Love
2016/02/01
We had a fabulous experience dealing with Blayne and his excellent team at Prairie Barnwood. We were able to use beams from a barn on our farm to create a kitchen table, chairs and stool. ...
Sandi Knight
2016/02/02
We are absolutely thrilled with the two custom vanities that Blayne and the crew at Prairiebarn built for our new home. The workmanship is quality beyond words and the wood used adds so much character to the pieces. ...
Lynne L
2016/02/01
My husband and myself are over the moon with our custom pieces from Prairie Barnwood. So much so we decided to renovate to show off the pieces the way they deserve. It is amazing how the team at Prairie Barnwood take...
Angie Forbes
2016/02/01
My wife and I have been thrilled with the table Blayne made for us...and knowing that it was built from reclaimed barnwood makes it even sweeter. We look forward to sharing many meals with family & friends around...
Donovan Bergman
2016/02/01