Damage Policy

If visible damage to the crate appears to be slight, please note it on the Proof of Delivery form. Do not destroy the crate. Upon inspection of the contents if you notice damage please take photos and send them to your sales representative or our shipping department. In most cases slight damage can easily be repaired with materials we will send to you.

If damage to the crate is severe, you have the option of immediately refusing delivery of your order or to inspect the contents before accepting. Either way, you must note the damage on the Proof of Delivery form. Failing to note damage will affect Prairie Barnwood Ltd.’s ability to file a damage claim on your behalf. If a replacement is necessary, the replacement will be shipped via the same method and to the same location originally chosen.

Warranty Information

Prairie Barnwood Ltd. warrants to the original purchaser that for ONE YEAR from the date of purchase Prairie Barnwood Ltd. will, at its discretion, repair or replace any piece of furniture that is found to be defective in material or workmanship.

It is required that you notify Prairie Barnwood Ltd. of any defect found within one year from the date of purchase. After receiving notification of a claim, it may be necessary for Prairie Barnwood Ltd. to arrange for an inspection of your furniture to determine whether a defect exists or not.

Repairs will be attempted as the preferred resolution method in all cases. However, if Prairie Barnwood Ltd. or an authorized representative determines that repair is impractical, Prairie Barnwood Ltd. will furnish a substitute unit of the same or similar colour, design, style and quality. Prairie Barnwood Ltd. will honour reasonable and customary labour charges during this warranty period, for the purpose of repair or replacement of warranty parts. If a replacement is necessary, the replacement will be shipped via the same method and to the same location originally chosen. An authorized Prairie Barnwood Ltd. service agent will perform warranty service.

This warranty protects you only when you purchase your furniture from Prairie Barnwood Ltd. and is only applicable for normal household use, not for commercial use.

Proper care and use are essential to preserving your rights under this warranty. Prairie Barnwood Ltd. will not repair or replace your furniture if improper maintenance or improper use causes damage. This warranty does not apply if your Prairie Barnwood Ltd. product is damaged by the use of detergents, abrasives or other harsh cleaning agents. This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents including burns, cuts, scratches, tears, scuffs, watermarks, indentions or pet damage. This warranty does not cover floor samples or products designated “AS IS” at the time of purchase.

Solid wood reacts to the amount of humidity in your home. Long periods of low humidity will dry wood and cause splitting, cracking, and warping. Exposing your furniture to excessive dampness is also something that should be avoided. Controlling your indoor relative humidity year-round between 40% –

45% will eliminate these problems. When arranging furniture in your home, be thoughtful to avoid heat vents and direct sunlight to prevent discolouration, drying, and cracking.

Action on any claim for major warping/ major structural cracking may be deferred up to 1 year after the project completion to permit pieces to acclimate to temperature and humidity conditions. The deferral period does not count against the warranty period.

Warranty Limitations:

If you find your bed/ tabletop/ furniture etc. to be loose, you are responsible for basic maintenance like tightening a bolt, wing-nut, or possibly a wood screw.

If the identical materials are not available at the time of repair or replacement, we reserve the right to substitute materials of equal or greater value.

The warranty does not cover furniture found to be abused, misused, exposed to improper humidity levels and/or unsanitary condition.

The warranty does not cover furniture that has been used for commercial purposes such as, but not limited to a hotel, motel, or nursing home.

Heirloom Furniture is expected to gain minor checks, cracks and other imperfections as it ages through the decades. These minor imperfections are not considered defects.

It is common knowledge that dining chairs will gain minor movement in their journey over a period of time/use. This is not a manufacturer defect but rather another example of a fine piece of furniture becoming an heirloom.

Unfinished furniture will be void of this warranty.

Delivery/ Shipping charges are not covered by Prairie Barnwood Ltd. Unless delivery/ shipping service was provided by Prairie Barnwood Ltd. on the original order. Pickups are the client’s responsibility to return for repairs.

Installation costs are not covered by Prairie Barnwood Ltd. Unless installation services were provided by Prairie Barnwood Ltd. On the original order.

Prairie Barnwood Ltd. will not be liable for consequential or incidental damages. Prairie Barnwood Ltd. will not be liable for any loss, expense, or damage other than to the furniture itself that may result from a defect in the furniture. Some provinces/ states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Prairie Barnwood Ltd. makes no implied warranties of merchantability or fitness for a particular purpose. These and all other implied warranties are specifically disclaimed. Some provinces/ states do not allow an exclusion or limitation on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

Sliding/ Hinged Hardware Warranty

Prairie Barnwood Ltd. sources hardware from many different suppliers, we will work with you to ensure the warranty on your hardware. However, each company has its own policies and regulations. The warranty does not cover regular wear and tear, nor mistreated/ wrongful use of the product. The warranty only covers the hardware themselves and not labour costs/ shipping fees.

The warranty covers all defects on hardware subject from the manufacturer directly.

Sliding/ Hinged Door Warranty

Doors/ cabinet doors manufactured by Prairie Barnwood Ltd. are warranted to be free from defects in material and workmanship under intended use for a period of ONE YEAR from the date of purchase by the original owner.

Nicks, scratches, splinters, rough spots and slight warping are not considered defects and are inherent in a reclaimed wood product. This Warranty shall not extend or cover exterior uses of the doors. Finishes applied from that other than Prairie Barnwood Ltd. are not covered under this Warranty. Should the door/s be found defective as determined by Prairie Barnwood Ltd. or its representative(s), (e.g. Structural cracks, major warping over 1”) Prairie Barnwood Ltd. will replace or repair said Part(s). Maintenance and adjustments are the responsibility of the owner, and Prairie Barnwood Ltd. will not reimburse for any maintenance services, nor will Prairie Barnwood Ltd. assume liability for any labour charges relative to the removal, or reinstallation of the replacements part(s). Any door that has been modified beyond its intended use voids all warranties. As wood is a material with natural properties and inherent characteristics, the following are not considered defeats:

- Knots and nail holes (filled or unfilled) in all reclaimed wood doors

- Colour, texture and density variances in any species

- Nicks, scratches, splinters, rough areas and small warping (up to a 1”)

- Superficial surface checks up to ½” or structurally unsound

Warp:

Definition: “Warp” refers to a variation within the plane of the door itself. Warp does not refer to the door in relation to the frame or jamb in which it is hung.

Allowable Tolerance: The allowable tolerance for ¾” – 1 ½” thick doors is 1” in any 24”-84” section.

Action on any claim for a warp may be deferred for up to one year after the project completion to permit doors to acclimate to temperature and humidity conditions. The deferral period does not count against the warranty period.

Warranty Description:

Upon the purchase of a Prairie Barnwood Ltd. door, the buyer accepts this warranty and agrees it is the only official warranty, thereby excluding any other representation, warranty or condition, whether written or implied, offered by whomever, except if stated in writing by an authorized Prairie Barnwood Ltd. representative.

These warranties are subject to the following restrictions:

- The product has not been modified by or for the consumer by someone other than an authorized Prairie Barnwood Ltd. representative.

- The product has been used for its intended use under normal conditions, for individual residential use

- The product has been properly installed (This may require verification by an approved Prairie Barnwood Ltd. representative)

Any Claim must be submitted to a Prairie Barnwood Ltd. representative within (30) days of discovery of the alleged defect and must be received by Prairie Barnwood Ltd. within the period of the warranty. Otherwise, the warranty shall not be honoured.

These warranties expressly include:

- Any costs related to transporting the replacement product only applies if delivery/ shipping service was provided by Prairie Barnwood Ltd; pickups are the responsibility of the client to return for repairs

- Any installation and labour charges related to the replacement product only applies if the installation was provided by Prairie Barnwood Ltd.

Your Warranty Rights:

This warranty gives you specific legal rights and you may also have other rights that vary from state to state. Except for such other rights, the remedies provided under this warranty state the limit of Prairie Barnwood’s responsibilities.

My wife and I have been thrilled with the table Blayne made for us...and knowing that it was built from reclaimed barnwood makes it even sweeter. We look forward to sharing many meals with family & friends around...
Donovan Bergman
2016/02/01
We purchased a custom barnwood vanity for our Master bathroom and it is such a beautiful focal point. It makes the room!
Gina North
2016/02/02
Was a great experience working with Prairie Barnwood - will shop again!
Mike Broer
2016/01/24
We went to PBW for ideas for a bar top and desk top for our newly renovated basement liviing area. From start to finish, we have been most impressed with the service and products we've received. Terri and Blayne have...
Steve & Karen Armstrong
2018/07/05
We were fortunate enough to have Blayne give us a tour of the Prairie Barnwood facilities near Morden. It was very interesting to see the whole process from when they bring in the barn wood to the finished product. We...
Lori & Shane
2016/02/01
I saw this beautiful reclaimed wood bed-frame on your Facebook page, and I knew I had to bring my hubby to see it!! While at your showroom, we noticed this beautiful reclaimed wood table and chair set, which we ended up...
Janice Thorvaldson
2016/02/01