Your satisfaction is important to us, therefore if you are unhappy with any of the item(s)you have purchased please see below for our policies on how to return or exchange your item(s).

*Please Note: All returns/exchanges require pre-authorization, so please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at (1-866-832-4340) to receive instructions prior to sending back your merchandise.

Returning an Item(s)

(Custom Orders DO NOT apply)

You may return items(s) within twenty (20) business days of receipt for a refund of the purchase price. (Excluding Shipping & Handling Costs) Returns should be unused, unassembled and in the original condition and packaging complete with tags, instructions and inserts. A Copy of your receipt should be included with the item(s) you are returning.

Return shipping is the Customers responsibility, therefore for insurance reasons we advise you use a service that offers tracking capabilities. A 25% re-stocking fee is applied to warehouse orders. Once the item(s) are received and inspected the purchase price less the re-stocking fee will be reimbursed in the same form in which you paid for your order. Please allow 1-2 weeks for processing.

Custom Orders

All custom orders are FINAL SALE and do not fall under that above policy.

Artwork

All artwork is non-refundable but may be exchanged within seven (7) business days of purchase providing it is returned in the same condition it was sold in. This is at the discretion of Prairie Barnwood.

We had a fabulous experience dealing with Blayne and his excellent team at Prairie Barnwood. We were able to use beams from a barn on our farm to create a kitchen table, chairs and stool. ...
Sandi Knight
2016/02/02
My custom buffet speaks for its self. The character and quality of this wonderful piece is the focal point of our living room! Thank you to Blayne and his team at Prairie Barnwood. I show off your work with pride!
Barb McLean Devenny
2016/02/01
We ordered from Prairie Barnwood a couple times now and have always been very satisfied. Ordering furniture online was a bit overwhelming and scary at first as you just never know what you will get. This place is awesome...
Matt Wecker
2016/02/01
We ordered a bench online from PBW for our entranceway. The order was taken promptly, construction started immediately, and our custom piece was delivered to our doorstep within 4 weeks. We couldn't be happier with the...
Monica Peterson
2016/06/21
Congrats PBW, enjoyed seeing your FB page and website. Lots of wonderful ideas, a couple years back we installed a barnwood sliding door to add interest and function to our Reno. We've had so many compliments on this...
Kim & Garry
2016/02/16
Blayne and his artist carpenters were able to repurpose barnwood salvaged from our family farm barn . The barn was originally built in 1885 . When the time came to take it down we had Praire Barnwood make us a table for...
Karen Schellenberg
2016/02/01