Your satisfaction is important to us, therefore if you are unhappy with any of the item(s)you have purchased please see below for our policies on how to return or exchange your item(s).

*Please Note: All returns/exchanges require pre-authorization, so please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at (1-866-832-4340) to receive instructions prior to sending back your merchandise.

 

Cancellation Policy

Once manufacturing has begun we are required to charge a 25% cancellation fee due to the wastage of precious wood and labour costs. If manufacturing has not begun, but funds have been collected, a 7% fee will be charged on the total invoice amount.

Return Policy

Items may be returned within 14 days of receipt of goods. Items must arrive back to Prairie Barnwood Ltd. in the same condition as when they left the warehouse. The original packaging material will greatly assist you in this endeavour.

Refunds, minus a 25% restocking fee and all shipping/ handling costs, will be issued within 7 business days, following inspection once the order arrives back in the warehouse. Refunds will be processed by the same means as payment was tendered. Clients with cancelled cards will receive their refund via corporate check. 

(Custom Orders DO NOT apply)

Return shipping is the Customers responsibility, therefore for insurance reasons, we advise you use a service that offers tracking capabilities. A 25% re-stocking fee is applied to warehouse orders. Once the item(s) are received and inspected the purchase price less the re-stocking fee will be reimbursed in the same form in which you paid for your order. Please allow 1-2 weeks for processing.

Custom Orders

All custom orders are FINAL SALE and do not fall under that above policy.

Artwork/ Decor

All artwork is non-refundable but may be exchanged within seven (7) business days of purchase providing it is returned in the same condition it was sold in. This is at the discretion of Prairie Barnwood Ltd. 

We only had a vision when we approached Prairie Barnwood. Blayne helped us take our beige bungalow to a new level of custom style as we created a barnwood feature on the exterior of our home. We are thrilled with the...
Jamie O
2016/01/25
Ordered a custom counter height Timber Frame table and matching Churchill chairs. The wood has an antique look and feel. The Bison full-grain leather chair seats are of exceptional quality. Craftsmanship is superb! Very...
Gary
2018/02/16
We purchased our kitchen table in Hibiscus while mid build of our home, it was our first piece of furniture and it fit perfectly in the space. From that point forward the table was the inspiration of decorating my home....
Chelsey Barrington
2017/08/17
My custom buffet speaks for its self. The character and quality of this wonderful piece is the focal point of our living room! Thank you to Blayne and his team at Prairie Barnwood. I show off your work with pride!
Barb McLean Devenny
2016/02/01
We ordered a bench online from PBW for our entranceway. The order was taken promptly, construction started immediately, and our custom piece was delivered to our doorstep within 4 weeks. We couldn't be happier with the...
Monica Peterson
2016/06/21
We were fortunate enough to have Blayne give us a tour of the Prairie Barnwood facilities near Morden. It was very interesting to see the whole process from when they bring in the barn wood to the finished product. We...
Lori & Shane
2016/02/01