Your satisfaction is important to us, therefore if you are unhappy with any of the item(s)you have purchased please see below for our policies on how to return or exchange your item(s).

*Please Note: All returns/exchanges require pre-authorization, so please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at (1-866-832-4340) to receive instructions prior to sending back your merchandise.

 

Cancellation Policy

Once manufacturing has begun we are required to charge a 25% cancellation fee due to the wastage of precious wood and labour costs. If manufacturing has not begun, but funds have been collected, a 7% fee will be charged on the total invoice amount.

Return Policy

Items may be returned within 14 days of receipt of goods. Items must arrive back to Prairie Barnwood Ltd. in the same condition as when they left the warehouse. The original packaging material will greatly assist you in this endeavour.

Refunds, minus a 25% restocking fee and all shipping/ handling costs, will be issued within 7 business days, following inspection once the order arrives back in the warehouse. Refunds will be processed by the same means as payment was tendered. Clients with cancelled cards will receive their refund via corporate check. 

(Custom Orders DO NOT apply)

Return shipping is the Customers responsibility, therefore for insurance reasons, we advise you use a service that offers tracking capabilities. A 25% re-stocking fee is applied to warehouse orders. Once the item(s) are received and inspected the purchase price less the re-stocking fee will be reimbursed in the same form in which you paid for your order. Please allow 1-2 weeks for processing.

Custom Orders

All custom orders are FINAL SALE and do not fall under that above policy.

Artwork/ Decor

All artwork is non-refundable but may be exchanged within seven (7) business days of purchase providing it is returned in the same condition it was sold in. This is at the discretion of Prairie Barnwood Ltd. 

We were lucky enough to build a new house, and with only rough drawings we approached Blayne and his team with ideas we had. We knew we wanted to incorporate barn wood with a contemporary design. The two married so...
Anya
2016/02/01
We only had a vision when we approached Prairie Barnwood. Blayne helped us take our beige bungalow to a new level of custom style as we created a barnwood feature on the exterior of our home. We are thrilled with the...
Jamie O
2016/01/25
My wife and I have been thrilled with the table Blayne made for us...and knowing that it was built from reclaimed barnwood makes it even sweeter. We look forward to sharing many meals with family & friends around...
Donovan Bergman
2016/02/01
Congrats PBW, enjoyed seeing your FB page and website. Lots of wonderful ideas, a couple years back we installed a barnwood sliding door to add interest and function to our Reno. We've had so many compliments on this...
Kim & Garry
2016/02/16
We are thrilled with the two vanities that Blayne and his crew at PBW built for our new home. The workmanship and the quality of the wood are top notch. Design and delivery were exactly as promised. We continue to...
Lynne Love
2016/02/01
Wow! Beautiful tables. We live remotely, and so had to chose all our tables online. I found Terri incredibly helpful with assisting us in deciding on styles and stains for our dining, coffee and side tables. She sent...
Lianne
2017/08/16