Your satisfaction is important to us, therefore if you are unhappy with any of the item(s)you have purchased please see below for our policies on how to return or exchange your item(s).

*Please Note: All returns/exchanges require pre-authorization, so please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at (1-866-832-4340) to receive instructions prior to sending back your merchandise.

 

Cancellation Policy

Once manufacturing has begun we are required to charge a 25% cancellation fee due to the wastage of precious wood and labour costs. If manufacturing has not begun, but funds have been collected, a 7% fee will be charged on the total invoice amount.

Return Policy

Items may be returned within 14 days of receipt of goods. Items must arrive back to Prairie Barnwood Ltd. in the same condition as when they left the warehouse. The original packaging material will greatly assist you in this endeavour.

Refunds, minus a 25% restocking fee and all shipping/ handling costs, will be issued within 7 business days, following inspection once the order arrives back in the warehouse. Refunds will be processed by the same means as payment was tendered. Clients with cancelled cards will receive their refund via corporate check. 

(Custom Orders DO NOT apply)

Return shipping is the Customers responsibility, therefore for insurance reasons, we advise you use a service that offers tracking capabilities. A 25% re-stocking fee is applied to warehouse orders. Once the item(s) are received and inspected the purchase price less the re-stocking fee will be reimbursed in the same form in which you paid for your order. Please allow 1-2 weeks for processing.

Custom Orders

All custom orders are FINAL SALE and do not fall under that above policy.

Artwork/ Decor

All artwork is non-refundable but may be exchanged within seven (7) business days of purchase providing it is returned in the same condition it was sold in. This is at the discretion of Prairie Barnwood Ltd. 

Was a great experience working with Prairie Barnwood - will shop again!
Mike Broer
2016/01/24
We recently purchased a dining room table, hutch and floating shelves from Prairie Barnwood. We could not be happier with the end result. A big thank you to Blayne and the Prairie Barnwood team. Their high level of...
Andrea L
2016/02/02
Went for a dining table and chairs, walked out having ordered a better one, less expensive, and came sooner than I was told. It looks great, sits very comfortable and am glad I made the investment . Great folks to deal...
JN
2018/11/15
We couldn't be happier with our order from Prairie Barnwood! Our 48" round Hornby table with 20" leaf looks beautiful in our newly renovated living area. What made things even better was the fact that they...
Christine Gendron
2016/02/01
After an extensive search for a company to make us a barnwood dining room table, we chose PBW and are so glad we did. Not only did Blayne go out of his way to answer all of our questions, he gave us confidence that our...
Jim & Heather
2016/02/04
GORGEOUS FURNITURE, OUTSTANDING CUSTOMER SERVICE. We were looking for a very special (large) rustic kitchen table, front hall bench, and great room shelves, for our newly renovated home in Surrey, BC. We actually went to...
Nancy C - Surrey BC
2018/05/14