Your satisfaction is important to us, therefore if you are unhappy with any of the item(s)you have purchased please see below for our policies on how to return or exchange your item(s).

*Please Note: All returns/exchanges require pre-authorization, so please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at (1-866-832-4340) to receive instructions prior to sending back your merchandise.

 

Cancellation Policy

Once manufacturing has begun we are required to charge a 25% cancellation fee due to the wastage of precious wood and labour costs. If manufacturing has not begun, but funds have been collected, a 7% fee will be charged on the total invoice amount.

Return Policy

Items may be returned within 14 days of receipt of goods. Items must arrive back to Prairie Barnwood Ltd. in the same condition as when they left the warehouse. The original packaging material will greatly assist you in this endeavour.

Refunds, minus a 25% restocking fee and all shipping/ handling costs, will be issued within 7 business days, following inspection once the order arrives back in the warehouse. Refunds will be processed by the same means as payment was tendered. Clients with cancelled cards will receive their refund via corporate check. 

(Custom Orders DO NOT apply)

Return shipping is the Customers responsibility, therefore for insurance reasons, we advise you use a service that offers tracking capabilities. A 25% re-stocking fee is applied to warehouse orders. Once the item(s) are received and inspected the purchase price less the re-stocking fee will be reimbursed in the same form in which you paid for your order. Please allow 1-2 weeks for processing.

Custom Orders

All custom orders are FINAL SALE and do not fall under that above policy.

Artwork/ Decor

All artwork is non-refundable but may be exchanged within seven (7) business days of purchase providing it is returned in the same condition it was sold in. This is at the discretion of Prairie Barnwood Ltd. 

The PBW team made me a pair of awesome stools with buffalo leather seats. Everybody who visits my place always comments on how cool they look. They are very sturdy and well built. I hope to shop with PBW again soon. They...
Dan Caldwell
2016/02/01
We are thrilled with the two vanities that Blayne and his crew at PBW built for our new home. The workmanship and the quality of the wood are top notch. Design and delivery were exactly as promised. We continue to...
Lynne Love
2016/02/01
We ordered a bench online from PBW for our entranceway. The order was taken promptly, construction started immediately, and our custom piece was delivered to our doorstep within 4 weeks. We couldn't be happier with the...
Monica Peterson
2016/06/21
Was a great experience working with Prairie Barnwood - will shop again!
Mike Broer
2016/01/24
We ordered from Prairie Barnwood a couple times now and have always been very satisfied. Ordering furniture online was a bit overwhelming and scary at first as you just never know what you will get. This place is awesome...
Matt Wecker
2016/02/01
My wife and I first discovered PBW on the Internet. We then inquired with Blayne if we could come see his showroom in Morden. Blayne accommodated us and allowed us to come on a Sunday when we were returning from the...
Brennon and Nadine
2016/02/01