Your satisfaction is important to us, therefore if you are unhappy with any of the item(s)you have purchased please see below for our policies on how to return or exchange your item(s).

*Please Note: All returns/exchanges require pre-authorization, so please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at (1-866-832-4340) to receive instructions prior to sending back your merchandise.

 

Cancellation Policy

Once manufacturing has begun we are required to charge a 25% cancellation fee due to the wastage of precious wood and labour costs. If manufacturing has not begun, but funds have been collected, a 7% fee will be charged on the total invoice amount.

Return Policy

Items may be returned within 14 days of receipt of goods. Items must arrive back to Prairie Barnwood Ltd. in the same condition as when they left the warehouse. The original packaging material will greatly assist you in this endeavour.

Refunds, minus a 25% restocking fee and all shipping/ handling costs, will be issued within 7 business days, following inspection once the order arrives back in the warehouse. Refunds will be processed by the same means as payment was tendered. Clients with cancelled cards will receive their refund via corporate check. 

(Custom Orders DO NOT apply)

Return shipping is the Customers responsibility, therefore for insurance reasons, we advise you use a service that offers tracking capabilities. A 25% re-stocking fee is applied to warehouse orders. Once the item(s) are received and inspected the purchase price less the re-stocking fee will be reimbursed in the same form in which you paid for your order. Please allow 1-2 weeks for processing.

Custom Orders

All custom orders are FINAL SALE and do not fall under that above policy.

Artwork/ Decor

All artwork is non-refundable but may be exchanged within seven (7) business days of purchase providing it is returned in the same condition it was sold in. This is at the discretion of Prairie Barnwood Ltd. 

My custom buffet speaks for its self. The character and quality of this wonderful piece is the focal point of our living room! Thank you to Blayne and his team at Prairie Barnwood. I show off your work with pride!
Barb McLean Devenny
2016/02/01
Prairie Barnwood exceeded our expectations. The circumstances of getting a new home were not favorable, but they were patient with the back and forth calling, and indecisiveness we had. They went above and beyond in...
Matt & Yvonne Rempel
2018/10/04
I would like readers to know that I ordered a sliding track barn door for our beach home in Sea Girt, New Jersey. The door arrived wet and moldy due to the shipping company being careless and no fault of Prairie...
Ann McCormick
2016/02/01
My wife and I first discovered PBW on the Internet. We then inquired with Blayne if we could come see his showroom in Morden. Blayne accommodated us and allowed us to come on a Sunday when we were returning from the...
Brennon and Nadine
2016/02/01
We only had a vision when we approached Prairie Barnwood. Blayne helped us take our beige bungalow to a new level of custom style as we created a barnwood feature on the exterior of our home. We are thrilled with the...
Jamie O
2016/01/25
HEY..Blaine The Manta turned out great..Easy to install.Happy Wife is a extra bottle of wine. Thanks much ..p.
Paul Watts
2016/01/26