Your satisfaction is important to us, therefore if you are unhappy with any of the item(s)you have purchased please see below for our policies on how to return or exchange your item(s).

*Please Note: All returns/exchanges require pre-authorization, so please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at (1-204-822-5476) to receive instructions prior to sending back your merchandise.

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Cancellation Policy

Once manufacturing has begun we are required to charge a 25% cancellation fee due to the wastage of precious wood and labour costs. If manufacturing has not begun, but funds have been collected, a 7% fee will be charged on the total invoice amount.

Return Policy

Items may be returned within 14 days of receipt of goods. Items must arrive back to Prairie Barnwood Ltd. in the same condition as when they left the warehouse. The original packaging material will greatly assist you in this endeavour.

Refunds, minus a 25% restocking fee and all shipping/ handling costs, will be issued within 7 business days, following inspection once the order arrives back in the warehouse. Refunds will be processed by the same means as payment was tendered. Clients with cancelled cards will receive their refund via corporate check. 

(Custom Orders DO NOT apply)

Return shipping is the Customers responsibility, therefore for insurance reasons, we advise you use a service that offers tracking capabilities. A 25% re-stocking fee is applied to warehouse orders. Once the item(s) are received and inspected the purchase price less the re-stocking fee will be reimbursed in the same form in which you paid for your order. Please allow 1-2 weeks for processing.

Custom Orders

All custom orders are FINAL SALE and do not fall under that above policy.

Artwork/ Decor

All artwork is non-refundable but may be exchanged within seven (7) business days of purchase providing it is returned in the same condition it was sold in. This is at the discretion of Prairie Barnwood Ltd. 

Was a great experience working with Prairie Barnwood - will shop again!
Mike Broer
2016/01/24
A couple of years ago we saw Prairie Barnwood featured in an article in the Winnipeg Free Press. At the time we were planning on building a cottage. ...
Karen
2016/02/01
We went to PBW for ideas for a bar top and desk top for our newly renovated basement liviing area. From start to finish, we have been most impressed with the service and products we've received. Terri and Blayne have...
Steve & Karen Armstrong
2018/07/05
I purchased 100 yr old barn wood that i finished out my sunroom with. The wood was kiln dried and squared. It was installed at least one year ago and there has been zero shrinkage to date. I installed accent lighting and...
Doug Dyck
2016/02/01
Prairie Barnwood exceeded our expectations. The circumstances of getting a new home were not favorable, but they were patient with the back and forth calling, and indecisiveness we had. They went above and beyond in...
Matt & Yvonne Rempel
2018/10/04
Blayne and his artist carpenters were able to repurpose barnwood salvaged from our family farm barn . The barn was originally built in 1885 . When the time came to take it down we had Praire Barnwood make us a table for...
Karen Schellenberg
2016/02/01