Your satisfaction is important to us, therefore if you are unhappy with any of the item(s)you have purchased please see below for our policies on how to return or exchange your item(s).

*Please Note: All returns/exchanges require pre-authorization, so please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at (1-866-832-4340) to receive instructions prior to sending back your merchandise.

Returning an Item(s)

(Custom Orders DO NOT apply)

You may return items(s) within twenty (20) business days of receipt for a refund of the purchase price. (Excluding Shipping & Handling Costs) Returns should be unused, unassembled and in the original condition and packaging complete with tags, instructions and inserts. A Copy of your receipt should be included with the item(s) you are returning.

Return shipping is the Customers responsibility, therefore for insurance reasons we advise you use a service that offers tracking capabilities. A 25% re-stocking fee is applied to warehouse orders. Once the item(s) are received and inspected the purchase price less the re-stocking fee will be reimbursed in the same form in which you paid for your order. Please allow 1-2 weeks for processing.

Custom Orders

All custom orders are FINAL SALE and do not fall under that above policy.

Artwork

All artwork is non-refundable but may be exchanged within seven (7) business days of purchase providing it is returned in the same condition it was sold in. This is at the discretion of Prairie Barnwood.

I would like readers to know that I ordered a sliding track barn door for our beach home in Sea Girt, New Jersey. The door arrived wet and moldy due to the shipping company being careless and no fault of Prairie...
Ann McCormick
2016/02/01
HEY..Blaine The Manta turned out great..Easy to install.Happy Wife is a extra bottle of wine. Thanks much ..p.
Paul Watts
2016/01/26
We ordered a barn door. Everyone was so polite and helpful. The door looks amazing and we are so very happy with it. I would highly recommend ordering with this company.
Kaley
2016/03/16
We only had a vision when we approached Prairie Barnwood. Blayne helped us take our beige bungalow to a new level of custom style as we created a barnwood feature on the exterior of our home. We are thrilled with the...
Jamie O
2016/01/25
My husband discovered Prairie Barnwood on Facebook, we were in the process of building our forever home on an acerage outside Medicine Hat, Alberta. We were in the market for new counter stools, something different,...
Dallas Wilcox
2016/02/02
Prarie Barnwood recently installed the most beautiful 80 year old maple barnwood floors in our home. Everyone that comes to our house adores them! It makes our home very unique and gives it so much character. We could...
Jenna Molitowsky
2016/08/05